Delete your account

4 DRAWS TICKET LTD · Version 1.0 · Effective 11 November 2026

Service status. 4draws is not yet licensed by Kenya's gambling regulator and does not operate real-money gambling: the service currently runs as a demonstration with M-Pesa's test environment. This document describes how the service works and takes full effect when the licence is granted.

You can ask 4 DRAWS TICKET LTD to close your 4draws account and delete your data at any time. This page explains what to do first, how to ask, what is deleted, and what the law requires us to keep.

Before you delete your account

Deletion is permanent. Once your account is closed it cannot be reopened, and your draw chances in draws not yet run are lost.
Withdraw your balance, or leave it: we pay any balance to your M-Pesa number before we close the account.
Let money finish moving. A top-up or a payout in progress must complete first.
Save what you want to keep. Your receipts and play history are in the app until the account closes. To keep a copy, go to Account → Get a copy of your data and we will email you a report. Do this before the account is closed: afterwards your email address is erased and there is nowhere to send it.

Only want to stop playing? Take a break instead

	A break or self-exclusion	Deleting your account
Stops plays and top-ups	At once	When staff close the account
Your balance	Stays yours; you can still withdraw it	Paid out to your M-Pesa first
Can you come back?	Yes, when a break or a fixed exclusion ends (never after a permanent one)	No

See Responsible gambling.

How to delete your account

In the app or on the website: sign in, then go to Account → Close account → Ask to close my account, and confirm.
Without signing in: write to support@4draws.co.ke from the email address on your account, giving the phone number of the account. We will check that it is you before acting.

What happens next

Your request is recorded and shown on your Account page with its date.
Our staff pay out any balance to your M-Pesa number. Your identity must be verified for a payout, as the law requires.
Staff close the account, normally within 30 days of your request, sooner when there is no balance and nothing in progress. You are signed out on every device, and your password and sign-in links stop working.
Your data is deleted or made anonymous, apart from the records listed below. Copies in backups can take up to 90 days more to be overwritten.

Changed your mind? Until staff have closed the account, write to support@4draws.co.ke and we will cancel the request. After it is closed, it cannot be undone.

What is deleted

Your password, your sign-in sessions and your devices.
Your links to Google or Apple sign-in, and your profile photo.
Your preferences and anything else the law does not require us to keep.

What we must keep

The law requires gambling operators to keep some records after an account closes. We keep them secured, seen only by the people who need them, and use them for nothing else.

Record	Why	For how long
Identity checks (names, ID number, date of birth)	Anti-money-laundering law	At least seven years
Payments, plays, prizes and M-Pesa receipts	Anti-money-laundering, gambling and accounting law	At least seven years
Tax withheld and paid	Tax law	At least five years
Self-exclusions	So that an exclusion keeps working if you return	For as long as the exclusion lasts
Complaints and our answers	To show how they were handled	For as long as the law or the Regulator requires

When a period ends, the record is deleted or made anonymous. See our Privacy statement.

Deleting data without closing your account

You can ask us to correct or delete particular data and keep your account: write to privacy@4draws.co.ke. Some data is needed to run an account (your phone number, your identity once verified), so we may not be able to delete it while the account stays open.

Contact

4 DRAWS TICKET LTD, Nairobi, Kenya.
Support: support@4draws.co.ke
Privacy: privacy@4draws.co.ke

4 DRAWS TICKET LTD, Nairobi, Kenya. Last updated 11 November 2026.